Glossary · UK
What is Mandatory Reconsideration?
A formal request asking the DWP or HMRC to look again at a benefit or tax credit decision before you can appeal to a tribunal.
Full Definition
A mandatory reconsideration is the first step in challenging a decision made by the DWP or HMRC about a benefit or tax credit, such as Universal Credit, PIP or a Work Capability Assessment outcome. You ask the decision-maker to look at the decision again, usually within one month of the decision date, explaining what you think is wrong and providing any supporting evidence. The case is reviewed by someone not involved in the original decision, and you receive a Mandatory Reconsideration Notice setting out the new outcome. It matters because it is a compulsory stage: you generally cannot appeal to an independent tribunal until you have a mandatory reconsideration notice. Many decisions are changed at this stage, so it is worth submitting clear evidence. The process is free, and you can get help from advice services such as Citizens Advice. Check current time limits and how to apply on gov.uk.